I would like to take the time out to commend Debbie for a job well done. Debbie worked diligently checking around to make sure that my family had a place to stay in Orlando. Because I waited until the last minute to plan a vacation, she could have easily just told me that I was out of luck; however, that was not the case with her. She worked just as if she were planning the vacation for herself. On Friday, she worked very late into the evening making sure that I had a confirmation before the weekend. She truly went over and beyond her duties. It is so wonderful to have worked with someone who believe in excellent customer service.
I just wanted you to know how much I appreciate the time and effort you put into planning our trip. Our hotel was better than we expected and we were pleased with the greeting at the airport as well as our return to airport. We are not frequent travelers and we certainly want to try to plan more of it. You were so helpful and you took the time to answer all of my questions and were so pleasant on the phone as well as your email correspondences. You never gave me an inclination that my questions were no brainers and I know I was needy. Please forward this to your boss, they should know how well you do your job. We had such a wonderful time even though it rained way too much for Hawaii.
Your idea has worked. Thank you. We now offer the Fly Free America program for new patients that come in for an examination or Laser Vision Correction. The offer of two free airplane tickets to be used for an upcoming vacation is a great idea. Best of Luck!
Dr. Mark S. Feldman
My name is Terry Smith and I have been dealing with Tracy in scheduling a Hawaii trip, using my
TaylorMade Driver purchase. She has been fantastic in helping me plan the trip and answering a number of questions. I am one of those people who likes to deal, in person, when making plans and especially when parting with a large sum of money for a vacation. Tracy has promptly answered all of my questions and kept me at ease. I feel lucky that Tracy ended up booking this trip for my family and just wanted you to know what a solid employee you have.
We have been using the Fly Free America certificates for over a year. It is a very cost effective way to thank people for their contributions and recommendations to the numerous products we manufacture and distribute. As a leader in the nutrition and health industry, worldwide, we needed a tool to recognize and say thank you to hundreds of members who send in their good ideas from time to time. Many of our folks have now used the free airplane tickets for a vacation and have had a wonderful experience. Some of our independent distributors have asked is they could use the certificates to recruit new members.
Salt Lake City, Utah